Which applications are your customers most interested in?
There is not just one application—they’re interested in all of them. Across applications, though, I see my customers want different textures, colors, and flavors, and all natural if possible. (Note that orange is the top flavor in recent Latin American supplement launches, with strawberry close behind, but berry flavors like blueberry and cranberry are on the rise).2 My customers want to find ways to create a new product—for example, making coconut milk, which is thin, have a thicker texture like milk.
What trends are emerging that you think will drive innovation for your customers in the future?
All natural and less processed is a big trend. In Mexico, customers have been reading the nutritional labels, and they prefer products that are all natural. Also, plant-based and added nutrition—for example, in bars, not only high protein but also special nutrition like omega-3s and fiber.
What are the most exciting product launches you've been seeing?
For me, I think it’s products with ingredients for a specific function, such as focus, beauty, or relaxation. When you work from home, you notice that you work more than if you were in the office, so you might want something to help you relax. But not pills—something more natural like a beverage or a bar. Also, natural products that are easy to prepare and taste good that you can eat at home, that also give a good nutritional value.
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